Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.įor most items, manufacturing defects (typically missing or incorrect parts of a sealed TCG or Board Game product) must be brought directly to the manufacturer. Restocking fees are waived if the return is a result of our error.

In addition, refunds will not be given on any portion of the original shipping cost for elective returns.

Items shipped back to us are subject to a restocking fee equal to the price of any return label we generate, or 10%, whichever is greater. Pickup orders cancelled before they are picked up may be subject to a 10% restocking fee. You can always contact us for any return question at Pickup Orders (once picked up), and orders placed in store, our in-store return policy applies (exchange only within 30 days, collectibles final sale). Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return label with UPS we'll deduct the cost of it from your return, and if the return is from a result of our error, we'll waive the return shipping fee.

You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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